Mr. Smith hired Charlie's wallpapering company to do the first floor of his house. They offered a good price, and seemed reputable. But when the workman showed up to start, Mr. Smith was astonished to see that the man had no arms. Not wanting to be inconsiderate, Mr. Smith let him in, and allowed him to set to work. 'Perhaps he will have amazing abilities that my ignorant mind just can't imagine!' Mr. Smith thought. So he left the man to his work and hoped for the best.
However, when he got home, his house was a mess. Not one piece of wallpaper was hung, and tools and wallpaper paste were strewn all over the floor.
Mr. Smith was furious, and called Charlie's Wallpaper Service to complain. However, when he got Charlie on the phone, he was disappointed with the reply.
"If you got a problem with one of my guys, take it up with him. It's not my problem." Charlie said, his gruff voice thick with cigar smoke.
"But he's your employee," Mr. Smith replied, "I'm paying your company for a service, and you've sent me someone who clearly isn't capable of doing the job."
"Yeah? So?" Charlie replied, obviously implacable. "You got a problem, you deal with it. Company Policy"
Mr. Smith let the phone drop into the cradle, stunned at what he had just heard.
"What have I gotten myself into?" Mr. Smith said to himself, surveying the ruins of his house.
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